Some Expenses Require Pre-Authorization
If your dentist recommends dental work that will cost more than $500 or includes procedures such as crowns, bridgework, veneers, implants, onlays or inlays, you must have your expense pre-authorized by AFBS. Your dentist must provide AFBS with specific information, including x-rays, study moulds or casts.
Pre-authorization is not necessary if treatment is the result of an emergency. If the emergency treatment is for a crown or bridge, you must submit x-rays with your claim. Pre-authorization is not necessary for a crown if root canal has been performed on the tooth, however, the dentist should indicate this on the claim form.
Through the pre-authorization process, you will have confirmation of the amount that will be paid through your plan before you actually proceed with the dental treatment.
Please advise your dentist's office that pre-authorization MUST be sent to AFBS. Pre-authorizations sent elsewhere, including ClaimSecure, will not be accepted by AFBS and will delay claims adjudication.